Customers call your company number
Calls go instantly through the Binotel Virtual PBX
And come to your office via the Internet
What does
Binotel virtual PBX do?
Consolidate company numbers into a single network
Prevents forgotten and lost calls
Provides multichannel numbers
Records and stores audio recordings of all conversations
Displays customer information when calling
Transfers customer call data to your CRM
Generates reports on customer activity and employee performance
Increases work efficiency with smart features
Directs customer calls to assigned managers
Sends SMS from the customer’s card
What do you see
in your Binotel MyBusiness account?
Information about lost calls
Call history for customer numbers and employees
Audio recordings of all conversations
Employee Productivity Metrics
Outgoing cost data
Mini-CRM: customer cards and tasks for them
Comments and tags for conversations
Trends in employee performance and customer activity
What equipment
do employees need in the office?
IP-phone
Connects via wired internet
or
or
Cell-phone + SIM-card FMC
Connected using a special SIM card FMC
Computer + headset
A softphone is installed on the computer