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20 000

thousand

of companies have
entrusted Binotel with
their communication
with customers

4.8

out of 5

our customers
average rating of the
quality of Binotel's work

more customers contacts received by a company with Binotel

200 000

thousand

employees of companies
communicate with
customers through
Binotel

thousand

of companies have
entrusted Binotel with
their communication
with customers

200

thousand

employees of companies
communicate with
customersthrough
Binotel

4.8

out of 5

our customers
average rating of the
quality of Binotel's work

more customers contacts received by a company with Binotel

What is

Virtual PBX?

Virtual PBX is a service that combines all company numbers into a single network, stores all history and the records of conversations with customers. It also automates work and improves the efficiency of employees and the quality of customer service.

Why you need
a Virtual PBX

To streamline and control employee communication with customers

To automate communication with customers and work in the CRM system

To see the volume and quality of conversations of each employee and the company as a whole

To provide a consistently high level of customer service

You can connect to Binotel PBX both your current landline and mobile numbers, and new phones, numbers of Binotel and other operators

^TOP

Binotel features

according to our customers

Personal account as a system for monitoring and managing communication with customers.

First of all, you will have a personal account that stores data about all calls: their total number, time, duration, call records, missed list, detailed analytics and much more.

Call recording

You will have a record of all calls. This means that you can listen to any conversation between a manager and a customer. The fact of having this feature motivates employees to work more efficiently. Resolving disputes and training new employees is much faster and easier.

Control of lost calls

In your Binotel account, you will have a special tab where all missed calls go. And until the customer is called back or he himself does not call again, his call from this tab does not disappear. With this one tab, you will be able to handle more calls and get up to 30% additional sales.

Multichannel

Multichannel is the ability to receive several calls to one phone number at the same time. When connecting multichannel, customers will always be able to call your company and will never hear a busy signal in the handset, and you will receive more calls.

Directing calls to a group of employees

It is much cooler to direct calls from customers to a group of employees, and not just to one device. Thus, it will become easier to receive calls. The time to respond to the customer will be reduced. Missed will be less. And the most important, employees will stop handing over mobile phones to each other. And there will be no more chaos with handsets.

+1 feature bonus:

Combining telephony with your CRM (integration)

All conversations between managers and customers will be automatically transferred to the CRM system. The following functions will also be available: auto-opening of a customer card when calling, auto-creation of a new card, customer activity history.